Information

 

Wedding Cakes

  • Whenever possible, order your wedding cake at least 4 to 6 months in advance as our calendar fills quickly.
  • You will always be given written order confirmation. Please check it and notify us if anything is not correct.
  • All objects such as toppers, flowers, ribbons, etc must be delivered to PTO within 3 days of order date.
  • “Six inch” First Anniversary Topper Cake (Free) with purchase of your wedding cake. {$200.00 minimum order to qualify.}

Cakes

  • PTO does not offer exact dimensions on novelty, 2D and 3D cakes as each one is hand crafted and made to feed the number of your guests. Our cakes look big and carry a great impact. We strive to insure that all of your guests will receive a delectable and ample portion size.
  • PTO can make small or large size novelty, 2D and 3D cakes.
  • All of our cakes are made with the highest quality ingredients including real farm fresh eggs and sweet cream butte as well as Belgium chocolate products.
  • We do not currently make sugar, gluten or dairy free cakes.
  • Most of our cakes do not have nuts as an ingredient; however there may be nut traces present.
  • PTO offers a wide range of cake and filling flavors as well as cupcakes, cake pops and ice cream cone cakes. We also offer a unique line of cookies and candies.

Wedding Cake Rentals

Items such as – Specialized Cake stands, Ladders, Fountains, Pillars and the like can all be rented with a refundable deposit. These items must be returned within 3 days after your event.

  • (Deposit held and returned to client once rental has been returned)

Pricing

Three tired Wedding cakes start as low as $200.00 for a simple design.
Our Custom Creations & 3 Dimensional Cakes to feed 20 people or more start at $75.00.
Specialty Cakes are $50.00

Cake Storage and Shelf Life

  • All cakes should be stored in a cool dark place on a flat sturdy surface.
  • Never refrigerate cakes in unless there is a refrigerate sticker on the cake.
  • All cakes will maintain freshness for three days after delivery.
  • Never leave cakes iced with butter cream icing exposed to direct sunlight.

Edible Images, Sugar Items and Gum Paste Flowers

  • Edible images can be put on almost any cake $10.00 for the first image and $8.00 for every additional one thereafter.
  • Editing and altering images may involve extra charges.
  • We can scan and print any photograph or image. Logo’s, decals and reproductions of copy written material is prohibited. Hand done art and original prints are allowed. Whenever an image is scanned and printed the quality deteriorates so make sure you give us the best quality pictures you can.
  • If you wish to supply a digital picture, we only accept jpg images. (Pronounced j-peg) or (bmp)
  • Handmade sugar or gum paste items to accompany your cake such as Lace, flowers, ballet shoes or mobile phone, etc. will be quoted separately.

Rolled Fondant and Poured Chocolate Icing

  • Add 25% to complete order total for Rolled fondant and poured chocolate ganache icing.

Holiday Table Center Piece Displays

  • All table displays can be made from your choice of Popcorn, Cake, cake pops, Sugar or Short Bread Cookies as well as Ginger Bread and Rice Crispy Treats. Other candies may be used to complete your center pieces, such as Brownies, Fudge, Divinity, etc.

Orders

  • PTO requires 5 to 7 working days notice (Occasionally 3 days with rush order fee of $20.00) on all cakes ordered. Four to six months for wedding cakes. Skilled cake decorators are rare and valuable artists. Occasionally we may not have the resources to meet demand. Please order as early as you can.
  • Please check your order thoroughly before payment. For phone ordered cakes, our decorators can only create the finished article from what they interpret from the wording or photo on your order or E-mail photos. It is not always possible to create exact specifications when modeling food, we will do our best to create a good representation.
  • 24 hours after your cakes has been ordered and paid for, any further alteration will carry a $5.00 administration fee.
  • If an inscription color or any other choice is left un-selected on your order then Personal Touch O

Payment

  • PTO requires deposits on all cake orders. 50% is due upon order; the balance is due on delivery. Wedding cake balances are due two weeks prior to delivery. {NO REFUNDS}

Delivery

  • Free Delivery within 10 miles of PTO [$25.00 in Multnomah co.] [$25.00 plus $1.00 per additional mile outside Multnomah co.]
  • All cakes will be delivered on your chosen delivery date. (Sunday Delivery’s) – Not currently available Unless delivered as part of a wedding package.

Cancellation/Refunds

  • Refunds will not be made on orders cancelled less than 5 days prior to collection or delivery.

Complaints

  • Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day in most cases. You are required to give us this opportunity and must let us know of the problem when you accept your cake.
  • Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible.
  • Cakes, or part of cakes, or photos, showing the problem must be returned within three days to ensure we are able to fairly assess the nature of the complaint.
  • The maximum refund we offer is the value of the cake and delivery.

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